Contact Vignettera

Email is the fastest way to reach Vignettera, and orders are handled by a person rather than an automated queue. If something about an order is wrong, write immediately, because a vignette can still be corrected before it is submitted to the national system.

Something is wrong with my order

Send the confirmation email together with the correct licence plate, country of registration, vehicle category and dates. If the order has not yet been submitted to the national operator it is corrected or cancelled at no cost. If it has already been registered, the options are set out in the Refund Policy.

Which country do I actually need?

Eight European countries charge for motorway use with a vignette: Austria, Switzerland, Czechia, Slovakia, Slovenia, Hungary, Romania and Bulgaria. Countries such as France, Italy, Spain, Portugal, Croatia and Poland use toll barriers instead, so no vignette is needed there. Each country page on this site lists the durations, the prices and the roads covered, and if your route is unusual, write and describe it.

What Vignettera cannot do

Vignettera is an independent service, not a toll operator, so it cannot waive a fine, cancel a vignette that a national system has already issued, change the official state fee or move a vignette to a different vehicle. For a fine already received, contact the national operator that issued it.