Refund Policy

An order can be cancelled and refunded in full at any time before Vignettera submits it to the national system. Once a vignette has been registered against your licence plate it cannot be reversed, because the national toll operator does not refund an issued vignette.

Last updated 14 August 2026.

Before your order is submitted

If you contact Vignettera before the order has been placed with the national operator, the order is cancelled and the full amount is refunded, both the state fee and the service fee. Because orders are usually processed within 5 to 30 minutes during working hours, reach us quickly at support@vignettera.com.

After the vignette is registered

Once the vignette exists in the national register it is tied to your plate and the state operator does not take it back, so the state fee cannot be refunded by Vignettera or by anyone else. This applies even if your trip is cancelled, your route changes or the vehicle is sold, and it is the same outcome you would face buying directly from the operator.

Your right of withdrawal, and its limit

Consumers in the EU normally have 14 days to withdraw from a distance purchase. That right does not survive a service that has been fully performed with your express prior consent and your acknowledgement that you lose the right once performance is complete, which is the position under Article 16 of Directive 2011/83/EU. Registering a vignette is exactly such a service, so at checkout you are asked to consent to immediate performance. Until you give that consent and the vignette is registered, your withdrawal right is unaffected.

If we made the mistake

If the vignette was registered with details that differ from what you submitted, Vignettera corrects it at its own cost, and where a national system will not allow a correction, Vignettera refunds you in full. Send the confirmation email and the correct details to support@vignettera.com.

If the mistake was in the details you gave

A vignette registered against the plate you typed cannot be moved to another plate, because national systems do not allow transfers except in narrow cases such as a re-registered vehicle. The state fee is not recoverable in that situation. Vignettera will help you approach the national operator, and where the operator does allow a correction, we submit it for you.

Duplicate and failed orders

Duplicate payments and payments that did not result in a registered vignette are refunded in full. Refunds are returned to the original payment method, and the time it takes to appear depends on your bank or card issuer.

Chargebacks

If something is wrong with your order, contact support@vignettera.com first. Nearly every case is resolved faster directly than through a card dispute, and a dispute cannot recover a state fee that the national operator has already collected.